Increase referrals by framing sharing as a valuable gift

Substack Substack refer

Overview

Substack encourages subscribers to refer friends by positioning sharing the newsletter as giving a gift valued at $5, leveraging loss aversion to drive referrals.
a screenshot of the refer flow explaining how to Increase referrals by framing sharing as a valuable gift
a screenshot of the refer flow explaining how to Increase referrals by framing sharing as a valuable gift
a screenshot of the refer flow explaining how to Increase referrals by framing sharing as a valuable gift

Business Outcome

Referral Rates

Increase the number of referrals generated by existing subscribers.

Behavioral Outcome

Perception of Value

By framing referrals as giving a valuable gift, subscribers perceive the newsletter as more valuable and are more likely to share it to avoid the potential loss of not providing this benefit to their friends.

The Behavioral Science

Loss Aversion

Loss aversion is a cognitive bias that suggests people are more motivated to avoid losses than to acquire equivalent gains. In other words, the pain of losing is psychologically more powerful than the pleasure of gaining.

How It Works

Substack leverages loss aversion by framing referrals as giving a gift valued at $5. This creates a sense of potential loss if subscribers don't share the newsletter, as their friends would miss out on this valuable gift. 

The pre-filled personal message reinforces the idea that the subscriber is providing something of worth to their friends, further encouraging them to complete the referral process.

How It Might Backfire

Gift Framing

If the perceived value of the newsletter does not align with the $5 gift framing, subscribers may feel the referral request is disingenuous or manipulative, leading to reduced trust and engagement.

How To Test

A/B Tests

Compare the referral rates between the $5 gift framing and a more neutral referral request.

Monitor the number of referrals generated and the conversion rates of referred subscribers to assess the impact on both referral motivation and subscriber quality.

Frequently Asked Questions

To enhance a product-led growth model using Substack's referral tactic, frame your referral program as an opportunity for users to give a valuable gift to their friends. This approach leverages loss aversion to drive referrals and increase user acquisition.

Implement a system where existing users can easily share your product with others, emphasizing the value they're providing. For example, you could offer a free trial or premium features as a 'gift' that users can send to their contacts. This not only encourages referrals but also allows new users to experience your product's core value quickly, aligning with PLG principles.

To improve conversion rates using Substack's referral tactic, frame your referral program as an opportunity for users to provide value to their friends. This approach can increase the likelihood of users completing the referral process.

Implement a referral system that emphasizes the value of the 'gift' being shared. For example, highlight the monetary value of a free trial or premium features. Use pre-filled messages that reinforce the idea of giving something valuable. This framing can motivate users to complete the referral process, potentially increasing your referral conversion rates and overall user acquisition.

To optimize your website using Substack's referral tactic, incorporate elements that frame sharing as a valuable gift throughout your user journey. This can encourage more users to participate in your referral program.

Add prominent calls-to-action that invite users to 'gift' your product or service to their friends. Use language that emphasizes the value of this gift, similar to Substack's $5 framing. Include this messaging in user dashboards, email communications, and key conversion points on your website. Ensure the referral process is simple and seamless to reduce friction and increase participation.

To A/B test Substack's referral tactic, create two versions of your referral program: one that frames referrals as giving a valuable gift (version A) and one with a more standard referral message (version B).

In version A, emphasize the value of the 'gift' being shared, similar to Substack's $5 framing. In version B, use a neutral referral request. Randomly assign users to each version and track key metrics such as referral rates, referral link clicks, and new user sign-ups from referrals. Also, monitor the quality of referred users by tracking their engagement and retention. Analyze the results to determine which approach is more effective for your specific product and user base.

Substack's referral tactic improves user experience by reframing the act of sharing as a positive, value-giving action. This can make users feel good about participating in the referral program.

By positioning the referral as giving a gift, users may feel more motivated to share, as they perceive they are providing value to their friends. The pre-filled personal message further enhances this by making the process easy and reinforcing the idea of giving something worthwhile. This approach can create a more positive perception of the referral process, potentially leading to higher user satisfaction and engagement with the platform.