Increase referrals by framing sharing as a valuable gift
Overview
Business Outcome
Referral Rates
Increase the number of referrals generated by existing subscribers.
Behavioral Outcome
Perception of Value
By framing referrals as giving a valuable gift, subscribers perceive the newsletter as more valuable and are more likely to share it to avoid the potential loss of not providing this benefit to their friends.
The Behavioral Science
Loss Aversion
Loss aversion is a cognitive bias that suggests people are more motivated to avoid losses than to acquire equivalent gains. In other words, the pain of losing is psychologically more powerful than the pleasure of gaining.
How It Works
Substack leverages loss aversion by framing referrals as giving a gift valued at $5. This creates a sense of potential loss if subscribers don't share the newsletter, as their friends would miss out on this valuable gift.
The pre-filled personal message reinforces the idea that the subscriber is providing something of worth to their friends, further encouraging them to complete the referral process.
How It Might Backfire
Gift Framing
If the perceived value of the newsletter does not align with the $5 gift framing, subscribers may feel the referral request is disingenuous or manipulative, leading to reduced trust and engagement.
How To Test
A/B Tests
Compare the referral rates between the $5 gift framing and a more neutral referral request.
Monitor the number of referrals generated and the conversion rates of referred subscribers to assess the impact on both referral motivation and subscriber quality.
Frequently Asked Questions
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