Increase signups with social proof
Overview
Business Outcome
Increased Conversion Rates
By prominently displaying positive customer reviews and high ratings, Freshbooks aims to increase the percentage of website visitors who sign up for their free trial or paid plans. Social proof helps build trust and reduces hesitation, leading to higher conversion rates.
Behavioral Outcome
Increased Trust and Credibility
Showcasing real customer experiences and ratings helps potential customers feel more confident in choosing Freshbooks. By leveraging social proof, Freshbooks aims to increase trust and credibility, making it more likely for visitors to take action and sign up.
The Behavioral Science
Social Proof
Social Proof Theory suggests that individuals often look to the actions and opinions of others to guide their own behavior, especially in uncertain situations. When people see that others have had positive experiences with a product or service, they are more likely to perceive it as trustworthy and valuable.
How It Works
Freshbooks prominently displays their "Excellent" rating based on over 4,000 GetApp reviews on their homepage. By showcasing this social proof, Freshbooks leverages the power of consensus and the wisdom of the crowd.
Potential customers see that a large number of people have had positive experiences with Freshbooks, making them more likely to trust the product and sign up.
How It Might Backfire
Fake or Biased Reviews
If customers suspect that the reviews are fake, biased, or cherry-picked, it could undermine trust and credibility instead of building it.
Negative Reviews
If negative reviews are prominently displayed alongside positive ones, it could deter potential customers and negate the benefits of social proof.
How To Test
A/B Tests
A/B testing serves as an effective method to experiment with different placements of social proof. This testing involves comparing two versions of a page, using statistical data to identify the version that exhibits a statistically significant difference in conversion rates.
Integrate aspects of social proof into key landing pages, making it an integral part of your product or service's value proposition. Explore variations by incorporating social proof into your calls-to-action, such as showcasing community size like "Join our community of 10,000+ marketers."
Frequently Asked Questions
A double-sided referral program leveraging the reciprocity effect
Gusto offers a referral program that rewards both the referrer and the referee with gift cards, effectively leveraging the reciprocity effect to drive participation.
Offer dollar value credits to increase trials
Anthropic's offer of "Claim Free Credits" with a $5 value effectively leverages two behavioral science principles: the scarcity effect and the psychological appeal of free offers. By presenting the credits as a limited-time opportunity and emphasizing the zero-cost nature of the offer, Anthropic aims to influence user behavior and drive increased engagement with their platform.