Increase signups with social proof

Freshbooks Freshbooks signup

Overview

Freshbooks leverages customer reviews and ratings on their homepage to build trust and credibility, encouraging potential customers to sign up for their accounting software.
a screenshot of the signup flow explaining how to Increase signups with social proof

Business Outcome

Increased Conversion Rates

By prominently displaying positive customer reviews and high ratings, Freshbooks aims to increase the percentage of website visitors who sign up for their free trial or paid plans. Social proof helps build trust and reduces hesitation, leading to higher conversion rates.

Behavioral Outcome

Increased Trust and Credibility

Showcasing real customer experiences and ratings helps potential customers feel more confident in choosing Freshbooks. By leveraging social proof, Freshbooks aims to increase trust and credibility, making it more likely for visitors to take action and sign up.

The Behavioral Science

Social Proof

Social Proof Theory suggests that individuals often look to the actions and opinions of others to guide their own behavior, especially in uncertain situations. When people see that others have had positive experiences with a product or service, they are more likely to perceive it as trustworthy and valuable.

How It Works

Freshbooks prominently displays their "Excellent" rating based on over 4,000 GetApp reviews on their homepage. By showcasing this social proof, Freshbooks leverages the power of consensus and the wisdom of the crowd.

Potential customers see that a large number of people have had positive experiences with Freshbooks, making them more likely to trust the product and sign up.

How It Might Backfire

Fake or Biased Reviews

If customers suspect that the reviews are fake, biased, or cherry-picked, it could undermine trust and credibility instead of building it.

Negative Reviews

If negative reviews are prominently displayed alongside positive ones, it could deter potential customers and negate the benefits of social proof.

How To Test

A/B Tests

A/B testing serves as an effective method to experiment with different placements of social proof. This testing involves comparing two versions of a page, using statistical data to identify the version that exhibits a statistically significant difference in conversion rates.

Integrate aspects of social proof into key landing pages, making it an integral part of your product or service's value proposition. Explore variations by incorporating social proof into your calls-to-action, such as showcasing community size like "Join our community of 10,000+ marketers."

Frequently Asked Questions

To enhance a product-led growth (PLG) model using Freshbooks's signup tactic, leverage social proof on your product pages and during the signup process. Prominently display customer reviews, ratings, and testimonials to build trust and credibility with potential users.

By showcasing positive experiences from existing customers, you can reduce hesitation and encourage more users to sign up and try your product. This approach can lead to increased conversion rates and accelerate user acquisition, which are key metrics in PLG models. Remember to focus on authentic, relevant reviews that highlight the core value of your product to potential users.

To improve conversion rates using Freshbooks's signup tactic, incorporate social proof elements throughout your website and signup funnel. Display customer reviews, ratings, and testimonials prominently on landing pages, pricing pages, and during the signup process.

This approach leverages the power of social proof to build trust and credibility, reducing hesitation and encouraging more visitors to convert. By showcasing positive experiences from a large number of customers, you can increase the perceived value of your product or service. A/B test different placements and formats of social proof to find the most effective configuration for your specific audience and product.

To optimize your website using Freshbooks's signup tactic, integrate social proof elements throughout key pages and user touchpoints. Display customer reviews, ratings, and testimonials on your homepage, product pages, and pricing pages to build trust and credibility with visitors.

Consider incorporating social proof into your calls-to-action, such as showcasing community size or highlighting the number of satisfied customers. This can make your value proposition more compelling and encourage visitors to take action. Regularly update and refresh your social proof content to ensure it remains relevant and impactful. Remember to test different placements and formats to find the most effective approach for your website.

To A/B test Freshbooks's signup tactic, create two versions of your key landing pages or signup process: one with prominent social proof elements (version A) and one without or with less emphasis on social proof (version B). Randomly assign visitors to each version and measure key metrics such as conversion rates, time on page, and bounce rates.

In version A, display customer reviews, ratings, and testimonials prominently, while in version B, either remove these elements or reduce their visibility. Track user behavior within each version, noting how the presence of social proof affects user engagement and conversion rates. Analyze the results to determine which approach leads to better outcomes for your specific product and target audience.

Freshbooks's signup tactic improves user experience by leveraging social proof to build trust and credibility with potential customers. By displaying customer reviews and ratings prominently, users can quickly gauge the quality and reliability of the product based on others' experiences.

This approach reduces uncertainty and hesitation during the decision-making process, making users feel more confident in their choice to sign up. Additionally, seeing positive experiences from a large number of customers can create a sense of belonging and reassurance, enhancing the overall user experience and making the signup process feel more comfortable and informed.