Interactive autofill to drive onboarding
Overview
Business Outcome
Optimized Conversion Funnel
Increse the number of users who compelete the onboarding experience.
Reduced Abandonment Rates
By providing a sense of co-creation, users are less likely to exit the onboarding flow because if they did, they would be leaving behind something they helped created.
Behavioral Outcome
Perceived Personalization
Creating their project plan in real time creates a perception of ownership. This personalized experience enhances user satisfaction and reinforces positive perceptions of the platform's attention to user needs and how it's created specifically for each user.
The Behavioral Science
The Endowment Effect refers to the psychological phenomenon where people tend to ascribe higher value to objects they own or possess compared to equivalent objects that they do not own. In other words, individuals often place a greater subjective value on items merely because they own them, regardless of their objective worth.
How It Works
The Endowment Effect stems from two primary psychological factors: ownership and Loss Aversion.
Loss Aversion, the inclination to prioritize avoiding losses over acquiring equivalent gains, explains why individuals often assign high value to what they possess and strive to prevent losing their belongings. This phenomenon illustrates our tendency to detest losing possessions more than we enjoy gaining them.
Research indicates that people tend to place greater value on items they already possess compared to similar items they do not own. This effect persists whether the item was acquired through purchase or received as a gift.
Asana masterfully does this with the real-time creation of the project plan as the user fills out their onboarding information.
How It Might Backfire
While an enjoyable experience, users may become frusturated with so many steps sto complete before experiencing the platform.
How To Test
Condition A
Use of the dyanmic feature that fills out the projet plan as part of the onboarding process.
Condition B
Eliminate this feature, deploy a standard onboarding questionarie and measure completion rates.
Frequently Asked Questions
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