Increase commitment by having users pledge to their peers
Overview
Business Outcome
User Retention
Improve user retention and engagement by encouraging consistent participation in group meetings and peer support.
Behavioral Outcome
Commitment Devices
Commitment devices are strategies that help people follow through on their intentions by locking them into a course of action. By publicly committing to attend group meetings, users are more likely to actually show up, as failing to do so would be inconsistent with their stated commitment.
Social Proof
Social proof is the idea that people look to others for cues on how to behave. Seeing that their peers have also committed to attending meetings reinforces that this is the expected and desirable behavior, further motivating users to participate.
The Behavioral Science
In the example, Rhonda makes a "Commitment Pledge" where she publicly promises to show up to each group call and support her peers on their journey. By making this commitment in front of the community, Rhonda is more likely to follow through, as failing to attend would be inconsistent with her stated intentions and could lead to social disapproval.
Furthermore, seeing that others have also made this pledge creates a sense of social proof, reinforcing that attending meetings is the norm and expectation within the community. This motivates Rhonda and other users to live up to their commitments and actively participate.
How It Works
In the example, Rhonda makes a "Commitment Pledge" where she publicly promises to show up to each group call and support her peers on their journey. By making this commitment in front of the community, Rhonda is more likely to follow through, as failing to attend would be inconsistent with her stated intentions and could lead to social disapproval.
Furthermore, seeing that others have also made this pledge creates a sense of social proof, reinforcing that attending meetings is the norm and expectation within the community. This motivates Rhonda and other users to live up to their commitments and actively participate.
How It Might Backfire
Pressure and Resentment
If users feel coerced into making a commitment or that the expectations are unrealistic, they may resent the pressure and disengage from the community altogether. It's important that the commitment feels authentic and achievable.
Failure and Disengagement
If users consistently fail to live up to their commitments, they may become discouraged and stop participating entirely. It's important to frame failures as learning opportunities and to provide support and encouragement to help users get back on track.
How To Test
To test the effectiveness of commitment pledges, try implementing them for a subset of your user base and compare engagement and retention metrics against a control group. You can also survey users to gather feedback on how the pledge impacts their motivation and follow-through.
Consider testing different pledge formats, such as written vs. verbal commitments, or private vs. public pledges, to see which is most effective for your specific community and use case. The key is to find a balance between accountability and achievability, so that users feel motivated to participate without feeling overwhelmed by the expectations.
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